A Karen, I kid you not. She had been working at a place for decades in Treasury meaning she put in payments. The power went to her fucking head and walked around like she was the most important person at the company but in reality made the whole process as shitty and ridiculous as possible.

In the UK you need a sort code, amount number and reference to make a domestic payment but she asked for all this extra stuff like bank name, address etc. She challenged a bank name because her system said it was different, which I knew to be wrong but also completely irrelevant. It was for our tax authority for the companies corporate tax payment, so pretty important to make on time. Sent her the link to their website with the details to show it's correct. Thought it should be the end.

It took hours, fucking hours, of back and forth bullshit and extra random changes to the form. She finally settled on changing the bank name on the form to "government account" which is just complete nonsense. I had to get the form signed again by two others including the Finance Director. Waste of everybody's time and she pulled this shit every 3 months.