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this post was submitted on 01 Apr 2024
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Privacy
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Discord can do shit like this because they know many won't ever try to use an alternative. You need more than just "open source" "privacy" or "FOSS" to convince people.
This. Open source apps are generally awful at presenting themselves to a broader audience.
Even for me, who's technical enough, an app being FOSS is not enough to even bother checking out. Yes, I've said it. Sorry, tinfoils, but I do put features above else. And, want it or not, general public does the same: if the featureset is not clear enough at first glance, and an app doesn't explicitly provide clarity on what it does and how it is better than competition, most people aren't even checking it out.
My experience as someone who has barely dabbled in Matrix, tried comparing clients, and knows a lot of people who stick to Discord: a lot of Discord users heavily use custom emotes, voice chat, and screen sharing. It's not even easy to figure out which Matrix clients support each of those features without installing everything and trying it out. There's a clients comparison on matrix.org that mentions Voip but not stickers or video.
For stickers alone:
Being able to freely use custom emotes without paying for a Discord Nitro subscription nor server boosts would be a great selling point but it's not something most users would be able to figure out before signing up. The limited client support isn't great; e.g. Fluffy is the only Android client that supports sending custom stickers but some people may dislike the chat bubbles style UI.