Summarized the transcript using Firefox Orbit

• The speaker had an unexpected experience with UPS, a shipping company, regarding high brokerage fees for a package shipped from the US to Canada.
• UPS charged significantly higher fees than competitors for customs clearance, holding the package hostage until the fees were paid.
• The speaker ordered a hot sauce collection and was not informed of the shipping company used, resulting in unexpected fees.
• The fees included entry preparation, disbursement, and GST, with the entry preparation fee being more than the initial shipping cost.
• The speaker contacted UPS to dispute the fees, citing the Consumer Protection Act of Alberta and arguing that the fees were unfair and an unwarranted additional cost.