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There is nothing makes me leave a store quicker than having to wait on a worker for a basic item that shouldn't be locked away.
Yeah turns out people don’t like:
- Being treated like criminals
- Having their time wasted
Walgreens’ inventory shrinkage is not my problem. Locking everything up rather than paying loss prevention staff is just going to piss everyone off.
Being treated like criminals
I've been followed around a store. Guess what store I've never bought from and won't be back to.
Well you didn't tell us which store so we don't know
At self-checkout in a lot of stores employees stand behind me because I move fast. Apparently that means I’m stealing rather than I move faster than a snail when there’s a huge line of people waiting.
God the ones here don't let you. The scales have to match so you can only pick up one item at a time, scan it, put it in the bag, and wait for the scales to read.
I stopped going to Kroger grocery stores mostly over price but honestly even if they lowered prices I wouldn’t go back specifically because of this feature. It’s more pleasant to shop at Walmart or Safeway as they don’t use this kind of system.
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“Place your ITEM in the bagging area”
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Maybe if there were like 2 employees in the store, people would feel less comfortable stealing shit.
The Joann fabric near us has these speakers that will say something like "ask an associate if you need anything" when you walk near them. They put them near the expensive shit.
Clearly, it's an attempt to alert staff when someone is walking near the expensive stuff, but like...the store has 2 employees and when they're not checking people out, they're trying desperately to keep up with the boxes of unloaded freight clogging up the aisles.
Nobody is watching you steal stuff.
Yeah, they've been steadily reducing the number of staff in the stores to save money. I'd say look, you have that savings, just accept some shrinkage. Or you can hire more staff, your choice.
Even if their claim of "organized theft" is true, that itself would be a self-correcting market force. Your price point should exist somewhere between the extreme of "lock it up so tight nobody can buy it" and "it's cheaper for people to shoplift it en masse". If you can't manage that, maybe you deserve to go out of business (also I think you'll find that it would also help to increase the number of staff to actually unlock the damn shelves). Perhaps in the long run the market will self correct, but this is absolutely idiotic right now. And the real consequences for people that have lost their local pharmacy are catastrophic.
Some report said the claim of organized theft was not true or greatly exaggerated
It wasn't true. It was used to disguise crumbling profits as American shopping habits changed out of necessity.
that's my understanding as well
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I view this as a self correction in itself as well. Walgreens is losing money because they skewed so far that they're annoying customers into leaving en masse for other options. Now their options are they can either go back to the old model that worked better, or they can keep playing hardball until more stores go out of business, and someone else can take over that corner and sell better.
Don't forget that there is always online shopping out there as well.
Delivery really is just much more convenient. I've been getting my groceries delivered like this from a certain big box retailer and it's been very nice. No more bullshit traffic, bullshit parking, bullshit walk in and out, bullshit aisle walking around slow people, bullshit searching, bullshit looking for an employee for 20 minutes to help get a $3 stick of deodorant, bullshit line at checkout, etc etc. Now it's just click add to cart and it shows up at my door the next day.
I'm sure it's partly by design because they charge a subscription for the service, but the convenience and money/time saved not having to drive makes it so worth it.
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I learned this from the "Black Market" episode of Battlestar Galactica
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Lock everything up then understaff your stores so there's no one to ask to unlock an item even if you were so inclined to go to the trouble. Great success.
If it's locked up, I won't buy it. I don't have time for that nonsense and large companies only understand money (or a lack of) before they will make a change.
I don't buy locked up stuff because I don't want to talk to people.
we-are-not-the-same.jpg
"But it does impact how sales work through the store because when you lock things up," he added, "for example, you don’t sell as many of them. We’ve kind of proven that pretty conclusively."
wow, check out the brains on this guy
Remember: You get a business degree because you're not talented enough for the arts and not smart enough for engineering or medicine.
I’ve always heard “what do you call a failed med student? The hospital administrator.”
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Bonus points for first bringing all your points of sale down to skeleton crews first.
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It's really simple: either you accept shrink, or you hire enough people with keys to handle your anti-theft shit.
I don't go to target anymore, CVS, or Walgreens if it's at all avoidable because it's going to take an hour to get in, buy a few things, and leave.
They want to lock shit up, but then only have one employee covering the whole damn store that can unlock shit, meaning if you want some laundry detergent, it's going to take you half an hour.
Of course, the local grocery stores, Walmart, Amazon, and various other retailers don't lock shit up, so yeah, I just go there and don't have to deal with stupid bullshit pushed by morons who haven't gone shopping in one of the stores they run.
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No shit its so annoying having to ask a worker to unlock the damn glass door just for $5-$10 item.
At my Walgreens there are usually some people in the pharmacy, one person on the registers and maybe one person in cosmetics. I'm not bugging the only cashier to unlock toothpaste that costs double what it does anywhere else.
We went to Walmart to print something we needed since the staples near us was having issues with their machine. Pet cleaning spray $6-$15 dollars? Behind one of those locked cabinets of course.
There was a worker near by stacking some other items, but we didn’t bother since from what we could remember of Walmart, they never have the keys on them and have to chase someone down.
I honestly do not get how thick these people can be, yet get so well paid in these high up positions.
The corporate world doesn't promote people based on ability, it promotes based on how much ass you kiss and what college your parents could afford to send you.
If the CEO of Bob's Store hired Senator John's son then suddenly zoning issues disappear for his new space. The CEO of Bob's even donates to several fundraisers for Senator John and makes donations to charities he knows John is a part of. John uses this information to inform his decision on who gets a cushy position position at the charity and if Bob's competitor will be allowed to expand.
My favorite is home depot locking up stuff but not locking up the bolt cutters
I think with the advent of cordless angle grinders, we've moved on from bolt cutters, haven't we?
Certainly makes my visits to National Trust properties a lot more interesting
Bolt cutters are much quieter, and still get the point across. Hell, when I see shit like that it makes me want to pop some locks just to prove a point. Like don’t even steal anything, just crack some shackles and leave Loss Prevention scratching their heads.
When I worked on the ambulance, we once needed after hours access to a small electric company park to land a helicopter (mountainous area, not many flat spaces). That was the night I learned that the fire department keeps a "universal key" (bolt cutters) on hand for just such an occasion.
It's less destructive than taking the gate down with the jaws of life.
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Well in Walgreens: if you see someone shoplifting...
ask how they can help you open up the thing locked up because I pushed that god damn button and it's been 15 minutes and I haven't seen a god damn employee yet Jesus Christ I came here for a quick trip like wtf I could have ordered this online you fucking morons
The only thing worse than shaming your customer is inconveniencing them.
In the Bay Area, I saw stores with gates and turnstiles which are presumably intended to make running out of the store harder, especially for someone holding a lot of stuff. I wonder if they work any better.
One store I went to there even had a guy letting people in one by one after looking them over, like a bouncer.
This logic frustrates me:
these claims were unfounded, with a mere 23 shoplifting incidents occurring between 2018 and 2021, according to police records
That's less than one shoplifter a month, which is obviously not an accurate count.
The police barely even respond to shootings. Are they going to do anything if you call them and report someone stealing a box of shaving supplies? Why bother even trying to report that?
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this post was submitted on 18 Jan 2025
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