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[-] in_my_honest_opinion@piefed.social 124 points 6 days ago* (last edited 6 days ago)

The WORST service is at places like this. I want to assume the expertise and competency of every person I interact with. Especially in the service industry. The best service I get is terse, direct, and professional. I don't need my fucking barista to pretend they like me. I need them to get through the 15 fucking orders before mine in a timely fashion so I can get on with the rest of my day. And if some dickhead doesn't know what a machiato is, he can get his happy ass to the back of the line and order it again.

Barring allergies or medical issues, shut the fuck up and move on. If getting the wrong coffee is the worst thing to happen to you in a day you're living a pretty charmed life.

But then again, I did get fired from Starbucks as a teen.

[-] Godort@lemmy.ca 50 points 6 days ago

I want to assume the expertise and competency of every person I interact with. Especially in the service industry. The best service I get is terse, direct, and professional

I don't understand why more people aren't like this. When I am interacting with someone who is at work, the trait I want to see the most is knowledgeable, not friendly.

If I'm dealing with you in a professional capacity it's because I have something I need from you. I'm looking for a result, not a conversation. And if my dumb ass is wrong about something then I want to be told why. That will force me to question my assumptions and possibly save me from mistakes in the future.

[-] merc@sh.itjust.works 13 points 6 days ago

This is why I much prefer restaurants in places where tipping doesn't happen.

There's no BS about the waiter/waitress pretending to be your friend. There's no organizing the restaurants by sections with one waiter/waitress covering only their section, whoever's available when someone needs something deals with it. When your food is ready, any waiter/waitress around will grab it and bring it to the table. Also, because the places don't depend on tips, they don't care as much about how the waiter or waitress looks. That means people tend to stick around for longer, they know the food, they're good at the job, and because they don't need to keep flattering you, they can be honest.

[-] pelespirit@sh.itjust.works 12 points 6 days ago

You can be both, ya know? You can be competent and okay to be around.

[-] Godort@lemmy.ca 17 points 6 days ago

oh, absolutely. Friendliness is not unwelcome.

But given the choice of dealing with someone who is competent but unfriendly, or incompetent and friendly, I would take the former over the latter 10 times out of 10

[-] Aqarius@lemmy.world 1 points 5 days ago

Because they don't come for coffee, they come to be waited on.

[-] WanderingThoughts@europe.pub 2 points 6 days ago

If they're all fake smiles and acting friendly, somebody is trying to sell crap at top dollar.

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this post was submitted on 14 Feb 2026
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