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[-] in_my_honest_opinion@piefed.social 124 points 5 days ago* (last edited 5 days ago)

The WORST service is at places like this. I want to assume the expertise and competency of every person I interact with. Especially in the service industry. The best service I get is terse, direct, and professional. I don't need my fucking barista to pretend they like me. I need them to get through the 15 fucking orders before mine in a timely fashion so I can get on with the rest of my day. And if some dickhead doesn't know what a machiato is, he can get his happy ass to the back of the line and order it again.

Barring allergies or medical issues, shut the fuck up and move on. If getting the wrong coffee is the worst thing to happen to you in a day you're living a pretty charmed life.

But then again, I did get fired from Starbucks as a teen.

[-] Godort@lemmy.ca 50 points 5 days ago

I want to assume the expertise and competency of every person I interact with. Especially in the service industry. The best service I get is terse, direct, and professional

I don't understand why more people aren't like this. When I am interacting with someone who is at work, the trait I want to see the most is knowledgeable, not friendly.

If I'm dealing with you in a professional capacity it's because I have something I need from you. I'm looking for a result, not a conversation. And if my dumb ass is wrong about something then I want to be told why. That will force me to question my assumptions and possibly save me from mistakes in the future.

[-] pelespirit@sh.itjust.works 12 points 5 days ago

You can be both, ya know? You can be competent and okay to be around.

[-] Godort@lemmy.ca 17 points 5 days ago

oh, absolutely. Friendliness is not unwelcome.

But given the choice of dealing with someone who is competent but unfriendly, or incompetent and friendly, I would take the former over the latter 10 times out of 10

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this post was submitted on 14 Feb 2026
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