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this post was submitted on 16 Sep 2023
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Their support is infamously hard to contact, they discontinue projects very often, and now this. Google makes some very interesting products, but there would have to be a huge shift at the company, which won't happen, for me to buy them.
My pixel had issues with the screen (p7p) contacted google, within a couple of days I had an advance replacement device in my hands and a return label for the faulty device.
My watch is giving me issues currently so I'm planning on hitting up support about that too, as it's not within what I expected from the watch (won't connect via bt after a month or so, requiring a factory reset).
In AUS we have great consumer protections, if my watch continues on the way it is currently I'll be returning it for a full refund.
I love being in Maine and quietly mentioning our Implied Warranty and willingness to contact the Secretary of State about a faulty product. I've had success multiple times and only needed to write the Secretary office once.