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Business owner 'hires' ChatGPT for customer service, then fires the humans
(nationalpost.com)
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this post was submitted on 07 Oct 2023
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This was pretty much the very first thing to be replaced by AI. I'm pretty sure it'd be way nicer experience for the customers.
And the way customer support staff can be/is abused in the US is so dehumanizing. Nobody should have to go through that wrestling ring.
A lot of that abuse is because customer service has been gutted to the point that it is infuriating to a vast number of customers calling about what should be basic matters. Not that it's justified, it's just that is doesn't necessarily have to be such a draining job if not for the greed that puts them in that situation.
There was a recent episode of Ai no Idenshi an anime regarding such topics. The customer service episode was nuts and hits on these points so well.
It's a great show for anyone interested in fleshing some of the more mundane topics of ai out. I've read and watched a lot of scifi and it hit some novel stuff for me.
https://reddit.com/r/anime/s/0uSwOo9jBd