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An e-commerce CEO is getting absolutely roasted online for laying off 90% of his support staff, after an AI chatbot outperformed them (www.businessinsider.com)

submitted 1 year ago by L4s@lemmy.world to c/technology@lemmy.world

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Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

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[-] ArkyonVeil@lemmy.dbzer0.com 46 points 1 year ago

Without any ratings for customer satisfaction. I might as well sack the entire support staff, don't bother with AI and I'll get a answered query to F off in 0 minutes and 100% savings.

[-] Pika@lemmy.world 7 points 1 year ago* (last edited 1 year ago)

I mean this is what teslas PR email does, or is it Twitter... it's one of those lol

[-] Calcium5332@lemmy.world 2 points 1 year ago

I think it's twitter. Journalists often contact twitter because of controversies, and they try to highlight that Twitter always says nothing useful

this post was submitted on 12 Jul 2023

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