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[-] realitista@lemm.ee 28 points 1 year ago

Not in the EU it's not. It's law here.

[-] mca@lemmy.world 28 points 1 year ago

No, it’s not. You have the right to return it (Dutch: herroepingsrecht) but the cost of returning can be at the expense of the buyer when stated on their webshop. Check their ToS

[-] realitista@lemm.ee 4 points 1 year ago

Okay yes if we are talking about shipping then that's true.

[-] mca@lemmy.world 8 points 1 year ago

The article and the referred articles are about the return shipping fee, not about handling and so. For example, fashion retailer H&M are beginning to charge European countries too, perfectly fine with the law :)

[-] realitista@lemm.ee 3 points 1 year ago* (last edited 1 year ago)

Before the EU law, in Czechia where I live, most places wouldn't take a return at all. Most brick and mortar retailers still won't. So for me it was a big step up to be able to return at all. Losing a few bucks on shipping is small compared to having to keep a whole product you don't want. It's one of the big reasons I buy almost nothing from brick and mortar stores any more.

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this post was submitted on 11 Nov 2023
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