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submitted 5 months ago by lemmee_in@lemm.ee to c/technology@lemmy.world

On May 26, a user on HP's support forums reported that a forced, automatic BIOS update had bricked their HP ProBook 455 G7 into an unusable state. Subsequently, other users have joined the thread to sound off about experiencing the same issue.

This common knowledge regarding BIOS software would, then, seem to make automatic, forced BIOS updates a real issue, even if it weren't breaking anything. Allowing the user to manually install and prepare their systems for a BIOS update is key to preventing issues like this.

At the time of writing, HP has made no official comment on the matter — and since this battery update was forced on laptops originally released in 2020, this issue has also bricked hardware outside of the warranty window, when previously users could simply send in the laptop for a free repair.

Overall, this isn't a very good look for HP, particularly its BIOS update practices. The fragility of BIOS software should have tipped off the powers at be at HP about the lack of foresight in this release model, and now we're seeing it in full force with forced, bugged BIOS updates that kill laptops.

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[-] solsangraal@lemmy.zip 8 points 5 months ago

i rarely victim-blame, but if you're buying HP anything, then yea...

[-] nifty@lemmy.world 4 points 5 months ago* (last edited 5 months ago)

At one point they didn’t suck so much, but everything has been infected with enshittification

[-] OozingPositron@feddit.cl 3 points 5 months ago

I will NOT buy a Texas calculator.

[-] Weslee@lemmy.world 8 points 5 months ago

Jeez, I am currently trying to install Linux on my HP ProBook and having issues with it - one thing I noticed was my bios was last updated in 2014 so I was going to see if updating helped... Might hold off on that now

[-] MonkderDritte@feddit.de 6 points 5 months ago* (last edited 5 months ago)

and since this battery update was forced on laptops originally released in 2020, this issue has also bricked hardware outside of the warranty window, when previously users could simply send in the laptop for a free repair.

Anyway, they break it, they fix or replace it.

There's even laws in some countries about computer sabotage. Germany for one.

[-] alphacyberranger@sh.itjust.works 6 points 5 months ago

Is it just for ProBooks?....I think something similar is plaguing my Pavilion Gaming as well.

[-] foggy@lemmy.world 7 points 5 months ago

Presumably any model using the same motherboard/chip set, running that OS, I would think. Not my area of expertise.

[-] sag@lemm.ee 6 points 5 months ago* (last edited 5 months ago)

Thanks for Update HP But I use Linux :)

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[-] Trainguyrom@reddthat.com 5 points 5 months ago

My experience when I worked in support for a device manufacturer is that if you get high enough in the support tree and can demonstrate that this effects you (and the support person will also have a matrix of affected devices) you'll still get a repair/replacement outside of warranty for them bricking your computer with a bad update.

We had a specific instance where a specific budget model of phone sold by Boost mobile would brick after a specific update for people who had subsidy unlocked it and taken it to a GSM carrier such as T-Mobile (this was shortly pre-merger) or AT&T. This update rolled out about 2.5 years after this devices release, so most customers were ~12 months outside of warranty. Since the scope of affected devices was so narrow our directions from the top was to replace affected devices regardless of warranty status, and the replacement would come with a standard 30 day replacement warranty

So in short, I would expect HP to repair/replace affected devices that bricked after this BIOS update regardless of warranty status, but I would expect some amount of hassle in terms of reaching a specific support department before you get assistance and standard refusal of service for customer induced physical damage (smashed screen, smashed ports, mashed potatoes in the ports, badly bent, etc.)

[-] andros_rex@lemmy.world 4 points 5 months ago

I read this as talking about BadBIOS at first - did that ever turn out to be real, or was it just paranoia?

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[-] Kongar@lemmy.dbzer0.com 4 points 5 months ago

The article doesn’t say/clarify. Was it some crap HP software that performs driver updates, and it decided to force a bios flash? Or was it windows update itself?

If it was windows itself, holy crap, that’s a serious over reach on Microsoft’s part. Like “this is insanity windows needs to be removed” bad.

[-] Linkerbaan@lemmy.world 5 points 5 months ago* (last edited 5 months ago)

Years ago Windows used to not provide drivers. This lead to many users never downloading drivers for their devices. Users ran their devices for years without trackpad, Wifi and GPU drivers etc. The drivers were also scattered all over the internet.

These days vendors can supply Windows with drivers and even Bios updates.

It is very unlikely Microsoft pushed these drivers out themselves. HP likely provided the Bios update..

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[-] efstajas@lemmy.world 3 points 5 months ago

It was most likely HP, through Windows Update (which handles device-specific driver etc. updates that OEMs are in control of). Microsoft doesn't concern itself with pushing BIOS updates to some random 4-year old HP model

[-] UnsavoryMollusk@lemmy.world 3 points 5 months ago

"qa ? Never heard of that"

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this post was submitted on 10 Jun 2024
701 points (99.0% liked)

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