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Anon hates Apple
(sh.itjust.works)
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this post was submitted on 27 Dec 2024
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The refusal is likely tied to liability, in that they see any aftermarket parts or OoW repairs as a potential failure point and fear the customer may blame them for it. It wouldn't even matter if the quality of work or parts is as good or better. There's also another factor of trying to oversimplify any repairs/service to allow them to eventually hire unqualified/uneducated 'techs' for things who don't have a clue what's going on.
It's only relatively recently that Apple have allowed non-apple staff to repair iPhones so by definition everyone is unskilled because there's no way to be skilled unless you work for Apple.