I think the way LTT handled the backpack warranty debacle shows that by contacting LTT, you won't get anything substantial in response. Linus will just keep being stubborn and you'll get nothing in response. Even the way that Linus responded in his "response", it's still a nothingburger response.

He's still doubling down on the way that he reviewed Billet Labs cooler and doesn't even acknowledge the biggest criticism that GN levied towards LTT, spending more time in making sure that the content that they're producing is accurate. Having a pinned comment and edited fixes shows that LTT doesn't really care about quality and instead pushing to keep more producing content.

I saw a post somewhere showing that at least 300 people unsubscribed from Floatplane, so that means at least 1500 USD/month (can be more if there's people who subscribe for 4k content) of revenue are lost. Just from him not wanting to spend 500 USD of his employee time to make sure that he reviewed the products properly.

Linus has completely lost the plot here. Although it's not unexpected since the way he handled the backpack warranty situation.