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(Audio of the) Mandatory meeting after Madison's departure from LMG.
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this post was submitted on 16 Aug 2023
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Linus Tech Tips
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Transcription by u/Elnachohat
Transcription if you're having trouble hearing:
(speaker 1, Linus) So we called this meeting because it's come to our attention that we need to have a quick chat about the best way to handle HR related feedback and rumors. We won't be giving any names for what I hope are extraordinarily obvious reasons, but what we can do is give you the following guidelines for problem solving and conflict resolution.
Sorry that this is all boring and corporate, but here we are. Number one, always stand up for what's right. We're only a team as long as we're all working together and working for each other. That's the most important one. Number two, always reflect on your own personal experiences and use your common sense. Few things in life are truly black and white. Number three, always wait to hear both sides of a story before passing your own judgment. Be cautious when you know that one side is bound by legal and ethical disclosure guidelines, when the other is not. Carefully consider what it says about the character of someone who would engage in that type of gossip against someone who has no power to defend themselves.
Number four, always encourage openness and transparency. If you have a problem, you need to speak up. We want to fix it. If you receive feedback about somebody else at this company, the first response is, have you spoken with this person? Followed closely by, you need to speak with this person. We don't solve interpersonal issues here, or really anywhere in your life, if you wish to live in a drama free zone, by engaging in water cooler politicking. So, if for any reason that individual is not comfortable approaching the person they're having a conflict with, we have a chain that they're supposed to follow.
So first, you advise them to take the problem to their manager. Followed by me or Yvonne, followed by our third party HR firm. I hope that you all trust that we're here to make this a safe, fun, and productive workplace, and we won't tolerate mistreatment of any of our team members.
If you have any reason to believe otherwise, then I refer you again to point number four, which is to address the issue with the individual directly, or bring it to me or Yvonne, or bring it to our third party HR firm. Since I'm not at liberty to share any details about what occurred, uh, all I can do is ask that you trust me and Yvonne.
Um, some of you know us very well, I've been here a very long time, um, some of you have not been here for as long, but I like to think that whether you've been here for nine years or nine days, you're here for a reason and you believe that we are utmost to run this company with integrity and compassion.
Um, We can't solve problems we don't know about though, so on that note, I'd like to invite anyone who has concerns about a fellow team member or about a manager to submit their feedback either by speaking with their manager, me or Yvonne directly, or if you would prefer to provide your feedback anonymously, we have an option for that as well.
It's the manager and co worker feedback form. Uh, Yvonne, if you're not aware of it, show of hands who is not aware of it. Hey, a lot of people aren't aware of it. Good, so now we all know. There's an anonymous form, if for whatever reason you're not comfortable, (inaudible) you can talk to me or Yvonne directly about it (inaudible) in the general chat.
It's a safe space to provide us ideas for improvement, or if you're consumed by the holiday spirit and you want to say nice things, you can do that too. Does anybody else have any questions?
Not a single questions? Wow, that must have been a really good speech.
(speaker 2, James)You gonna dance on that table, or just stand on it?
(speaker 1, Linus)That's it! So, um, Yvonne, did you have anything you wanted to add?
(speaker 3, Yvonne)(inaudible) Somebody said (inaudible) if you guys want to sanitize your hands, help yourself with free (inaudible)?
(speaker 1, Linus)Yeah, that was actually just totally random timing. It came up the stairs a moment ago. Dennis is on it. Alright. Thank you everyone. Have a wonderful and, uh, productive rest of your day. And weekend.
EDIT: added who was speaking. Don't know who speaker 2 is.
EDIT 2: I was told Speaker 2 is James
EDIT 3: Ivonne > Yvonne
EDIT 4: "near Yvonne directly" > me or Yvonne directly" and fixed that last thing Yvonne said
Sounds like a pretty standard meeting imo. Doesn't that mean they haven't committed transgressions or don't need to change. But for a company of their size at the time there is nothing particularly wrong with what was said here.
There was a comment a bit similar to yours on the original reddit thread and I think it got a good reply by the OP. The main criticism was that their structure for escalating such problems is flawed. Talking to your manager about his/her misbehaviour isn't exactly the solution here.
Yup. It seems to me that Madison's case is one which anyone at LMG who cares, would not have been ok with, but that their policies have big enough cracks that it was still allowed to happen, and she didn't have an effective way to get herself heard.
Wanting to do the right thing, doesn't mean you automatically succeed in doing so.
I can pretty much guarantee that this is not the only case. This is the tip of the iceberg.
Sure it's not necessarily a good structure but it is super common in tons of corporations and they also have alternatives. They are giving themselves as an option if you do not have a particular problem with said manager you can talk to them about problems in the office. it is not necessarily ideal for handling everything and can have its issues But it is often a first line of defense for interpersonal employee conflicts. The company I work for and trust me its very large has a similar structure. People can talk to managers or they can call the 1-800 HR line. If they do talk to a manager there is a specific guidelines for how it's escalated and reported within the company but trust me my company is much larger than LTT and they may not have those same policies in place yet.
I am not commenting on the allegations or who perpetrated them or what happened I want to make that clear. I am merely commenting on the fact that this meeting recording is nothing out of the ordinary. And is typically a structure you would see for a company this size and up. There were clearly problems in the system. And I am not going to discount anything anyone went through. And I sure hope these external investigations shed light on what exactly happened and the people responsible are held accountable. That said still don't see much wrong here.
I don't like that comment by op. This structure is pretty standard and I think it's clear that if the manager was the problem that the options to discuss with higher ups or 3rd party HR are also there. Their comment that 3rd party HR is there to protect the company is also only a half-truth as letting these issues run rampant is a huge liability to the company itself (as we're seeing right now). HR would not doing its job properly by pushing issues like these under the rug.
Even worse, saying that HR always takes the side of the employer is a meme that discourages employees in bad situations from pursuing their very real options. This perception could have continued to her situation. If HR doesn't do their job, you can always escalate further.
That’s not the only option though. They could talk to her or the heads of the company. Yes they can talk to their manager too, but they have options.
If you're ever in a situation, even at a corporate situation, where you don't feel you can escalate an issue through the proper channels. You can always write a letter, certify it, send it to the company's headquarters legal counsel and HR. You can do it anonymously, because it's the mail which the company doesn't have any control over, and you know they will get it. And because it's documented and copied to three different departments they will act on it. You always have the method of anonymously contacting a company. If it's an interpersonal issue, where you will be identified no matter what, you at least guarantee that there's a paper trail.
If that's insufficient to notify people then you should be consulting with a labor attorney.