this post was submitted on 10 Feb 2025
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Why is Microsoft's support so completely and utterly useless, anyway? Do they purposely hire people who don't understand how computers work for their support team? They almost always reply with a "solution" that has absolutely nothing to do with the issue at hand. Why are they so bad and their jobs?
As a user, it seems to me that Microsoft figured out a way to get the customers they care about to hire and pay for their own "Microsoft support" people.
If I have a problem at work with one of those M365 websites I use, or with the Windows partition I don't, and I can't fix it myself, the person helping me is going to be a fellow employee and not somebody@microsoft.com.
Because they're not Microsoft support. Microsoft Answers is a user forum and the "MVPs" there providing "support" are at best volunteers and at worst bots.
My favorite one was an issue with a device not showing up when plugged in, and their solution is to click on it and reinstall drivers
My guess is they oursourced the work to people who only understand basic English and answer the question they were able to decipher from a few keywords and the assumption that the question is about the most basic aspect of those keywords.