There's a kind of learned helplessness with some developers and tests. It's weird.

I got handed the keys to the network monitoring suite many moons ago. I immediately started editing the default alert actions to display relevant information, and in some outlier cases escalation procedures.

Most times, it was ignored. Other times, it was skimmed and half-followed. A few people outright refused to do anything differently than they had before (kick it up the ladder).

Glad to be rid of that place.