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submitted 1 year ago by L4s@lemmy.world to c/technology@lemmy.world

An Instacart customer said she discovered the app's higher prices cost her nearly $100 after accidentally seeing the store's paper receipt::undefined

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[-] Khanzarate@lemmy.world 1 points 1 year ago

I'd agree with you if it was expected that prices would go up.

If I buy that HDMI cable for 9.99 at a store, I know that some of that money is going towards the store's upkeep, employees, all that.

If I bought that cable at some gas station close to my house for 14.99, I know I could get it for cheaper, so I know I'm paying 5 extra for some convenience.

If I bought the same cable for 12.99 and a 5$ convenience fee from a delivery app, and learn it was a 9.99 cable, I was told the convenience fee was 5, but I paid 7 for convenience. I'm mad, because I was lied to.

It's not about the higher charges. Not directly. It's about the fact that I already covered the purchase price for the product and the service charge for delivery, but then I was secretly charged even more.

It's about the deception. Like when a thing is normally 40$ but then it goes on sale, so the tag reads "~80$~ 49.99$"

this post was submitted on 16 Aug 2023
219 points (96.2% liked)

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