they mention genz specifically but boomers and millenials are falling down the same path expecting software to just download and work, Because of the google/apple/microsoft/sony/nintendo ecosystems we are so used to.

They expect it to just work because literally every other product they buy just works and well made software should too.

Like, I'm the kind of person who will take apart a broken power tool or appliance, order replacement parts, and figure out whatever I have to to fix it... and that's precisely why I try to pay for stuff that's high enough quality that I don't have to do that.

I value being able to repair things when they break, I don't value things that are shipped with the expectation that I'm going to have to repair them, or learn a bunch of arcane stuff just to use them.

You definitely are a minority though, most people dont care for this stuff at all. Most will simply give up instead of doing more research and trying different tactics to repair software and hardware.

Most people have a millions different things they are trying to do with their lives, and there are a million and one different complicated systems in our world to spend your time obsessing over. Not everyone can or will understand how software is compiled.

The fact of the matter is that Microsoft's approach to Windows created an enormous amount of stability and backwards compatibility that let an absolutely massive chunk of the population progress to being overall computer power users, without a computer science background or any knowledge of coding.

Linux has not done the same. It has many strengths, but it's inability to maintain backwards (and cross distro) binary compatibility has hamstrung it as a consumer desktop tool.