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this post was submitted on 15 Apr 2025
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The hardware is good and I like the idea in principle but Fairphone's support and software QA is dreadful and you need to hope you never need the former because of problems with the latter. My FP5 was bricked by an update they pushed out and after six weeks of trying to get a solution from their support (four weeks of which they didn't respond at all) I ended up claiming on insurance and buying a Pixel. According to the forums this problem is far from unique to me.