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Please Help: I’m a mod/CC for a fairly active mag on Kbin. Right now, my threads aren’t appearing for many of our users. (kbin.social)
submitted 1 year ago* (last edited 1 year ago) by TellumSiege@kbin.social to c/kbinMeta@kbin.social
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Since Monday, I’ve had issues posting threads. I’ll get an error message saying:

We are working on resolving the issues

Over the next few days, there will be a change in server infrastructure. Temporary problems with the website's functionality may occur during this time.

...Despite the message, my threads will still post to the magazine--but few users can see them.

I’m sorry if this has been addressed before; I did a quick look at this mag and couldn’t find the exact issue I’m dealing with. I’m just wondering if this is normal ‘fediverse growing pains’ or something I need to fix on my end?

Thanks for any help. We have a massive event coming up in a week—probably going to drive a tonne of traffic to our magazine—and I’m really hoping we can find a fix before then.

EDIT: The specific magazine I'm referring to is this one: kbin.social/m/Squaredcircle

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[-] TellumSiege@kbin.social 2 points 1 year ago

Hey, a few updates on the issue:

One of our mods tried a “test” thread to see if they received the error. They did at first, but was able to fix it using @Cacheson ’s advice. Here it is in their words:

Yeah, I got the error message, too. Sorry for taking so long.

Quick edit: I tried the fix mentioned by @cacheson in the thread you linked and my Test thread shot straight to the top of the second page of "hot" on my main feed.

Once they were able to create the thread, I messaged one of the users who was experiencing the issue and they were able to view the post. Following your advice seemed to be what helped them. Again, here it is in their words:

Indeed I can! Apparently my blocking of explodingheads was the issue! Don't know why but I can see everything! Even the dirty secrets!

Their issues seem to be solved. Unfortunately, I’m still seeing the error when I post. FWIW, I have nothing blocked at all. And I’ve tried posting on two different devices with two different browsers (no clue if that helps in any way; just wanted to mention it in case it does).

Let me know if there's anything else I can do on my end. Thanks as always.

[-] e569668@fedia.io 1 points 1 year ago

Thanks for the update, appreciate the info and helping get awareness / visibility on this out there. Based on what you and other people are saying I think the issues, errors on posts and empty domains, might be separate, so I've just been focusing on the empty domains / block filter issue for now. Luckily ernest and multiple devs are aware of the issue and have been posting about it so I think now we just have to wait and see, hopefully it's something not too difficult to fix

[-] TellumSiege@kbin.social 1 points 1 year ago

Hey, I just wanted to give you a heads up and say that I’m still having those issues. I’ve been able to post things as links as a work around, but yesterday a new problem occurred:

I can’t delete threads. And neither can one of the other mods on our sub.

Here are links to the threads:

https://kbin.social/m/SquaredCircle/t/391466/Disregard-Can-t-delete#comments

https://kbin.social/m/SquaredCircle/t/391600/Disregard-Can-t-delete#comments

And please don’t mind my, “Kbin is acting dumber than usual" comment. The show I mentioned in the OP happened yesterday and my problems seemed to worsen RIGHT before it started. Don’t take it to heart, I was very frustrated at the time and needed to vent.

And I figured it would be best to tell you this here instead of creating a new thread. If word got out that mods can’t delete threads then Kbin might have a serious issue on their hands.

[-] e569668@fedia.io 1 points 1 year ago

I'm not exactly sure where the best place to put this information is. ernest seems quite a bit swamped with the ever growing list of todo tasks, I'm not sure if it would be better reported in the codeberg issue tracker or their matrix server. But I have no power, I'm not even a contributor, I'm nobody! So unfortunately I can't really help you out here

[-] TellumSiege@kbin.social 1 points 1 year ago

No worries at all. I'll try and find a proper home for my question tomorrow.

Thanks again for all your help in the past.

this post was submitted on 20 Aug 2023
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