Even beyond the transparent transphobic trolling they were displaying in the first place, even after Ada got reports that they were actively encouraging other users to harm themselves and other objectively rule-breaking behavior, she was still going to bat for them and refusing to take any action (and still taking action against anyone who criticized them), and basically explained that it was because she felt bad that they were getting so much abuse so she was willing to overlook their misbehavior. Eventually, they did something to Ada, and at that point, she suddenly realized they were bad, and evicted them.

Everybody makes mistakes and misjudgements. It's fine. But I feel like Ada has probably experienced things in her life that make it feel like pronouns are the most important thing, for example more important even than kicking out an obvious troll or making a safe space for queer people who are looking for a place to be but don't 100% agree with or obey her stance on certain things. I think it makes her susceptible to viewing every situation through that singular lens, and thinking anyone viewing it through any other lens at all must be being evil on purpose (and then going on the attack against them). Q.v., comments elsewhere in this thread.

I have no idea. I tried to talk sense into her elsewhere in these comments, got nowhere, and oh well.