I feel you on that. I do PC repair currently and people that solely use email (in my case it is older Outlook folks) for keeping entirely too many records that can get wrecked. Never making an effort to have fall-backs if the data gets fucked. I will give them credit on really liking and using a program, but refuse to see me (or my younger co-workers) as anything less than filth if literally anything ever changes or breaks (especially after they themselves fucked-up their PC to the point of the shit no longer turning on). For all the "knowledge" of organizing their folders and contacts. They never ever take time to learn how to make sure they have correct exports/backups for those moments. And then there are the AOL Gold Desktop crowd that really freakout about that shit getting hosed (though they are much much fewer in numbers).