The whole system just fucked this person over. A European car brand gets bought by a Chinese company so there's already much less accountability to this one customer than if they had bought an American car (I know they are Canadian, but still). And with the car dealership model in North America and a lot of the rest of the world, it's not like the dealership can just switch the cars they sell, so they have no leverage to do anything other than close up shop and have dozens of people lose their jobs if the cars start getting crappier like Volvos have been. I think the moral of the story is if you live in North America, don't buy European cars, it's not worth it, just buy North American cars or Asian cars, you will have a much easier time getting them fixed and having your problems dealt with.