What the devs keep getting irritated about is people coming into the Official Lidarr Branch support channels and asking for support for something the devs have no control over or ability to assist with. Keep in mind that an individual user’s Lidarr instance does not connect directly to musicbrainz - the volume of API requests generated by Lidarr would be unsustainable without subscriptions. It connects to an intermediary metadata server set up and maintained by the Lidarr volunteers.

If they add a built-in option to add custom metadata servers, people will have an expectation of support. Even a note right next to the option that states custom metadata servers get no assistance wouldn’t help much since most people can’t seem to read. Basing that on the number of people who come into the Lidarr support discord channel every single day and ask if something is wrong with the metadata server despite there being a stickied message with very bold lettering explaining the issue and its current status.

I will agree that the devs in the discord have a shit bed-side manner, though. But there’s a reason that, if this were software produced by a company, you’d be speaking to a customer support specialist instead of directly to a dev. As someone who long ago worked my way up the IT ladder out of the rage-inducing pits of user-facing support roles, I definitely get it.