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[-] fossman2112@lemmy.ml 17 points 3 days ago

And, if the SLA has already been exceeded...

[-] Bahnd@lemmy.world 13 points 3 days ago

Then I am thankful my bosses dont give a shit about those (usually).

Plus, all the interesting tickets are escalations anyway, and my colleagues like having "The Janitor" around to clean up the hard tickets.

Thus us the curse of being on that line between tech support and system admin. Wanting to still be grounded and helpful by fixing peoples problems, but too tired of "Hello, welcome to IT, im here because you broke something".

[-] fossman2112@lemmy.ml 2 points 3 days ago

Well, I'm glad you don't work in a KPI dashboard metric chasing IT hellscape! But, if you did, you'd realize that someone voluntarily taking an SLA breaching ticket is better than 2, maybe 3, good orgasms lol.

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this post was submitted on 08 Sep 2025
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