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submitted 1 year ago by L4s@lemmy.world to c/technology@lemmy.world

Online Ratings Are Broken | Companies aren’t asking for your feedback. They’re begging you for data.::Companies aren’t asking for your feedback. They’re begging you for data.

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[-] original_reader@lemm.ee 12 points 1 year ago* (last edited 1 year ago)

It depends a bit. Some businesses actually need decent ratings to get going. Podcasts, AirBnB hosts, Indie developers, etc. Large corporations surely don't need my rating. So I use discretion.

[-] andallthat@lemmy.world 3 points 1 year ago

I'm assuming by "need my rating" you mean "need to be rated positively" (and not "need my honest feedback so they can improve their product").

If so, I do that too, but I think the article has a point that a 5* review can now be more like a vote of "I wish more people bought this/supported this company" than "this product is really top notch". This is much more useful to companies than it is to other buyers.

[-] Moobythegoldensock@lemm.ee 9 points 1 year ago

Nowadays, a 5* means “This employee did ok” and a 4 or lower means, “They’re the worst employee in the history of the universe.”

Source: Work in an industry that uses this stupid system.

[-] QuarterSwede@lemmy.world 2 points 1 year ago

Funnily enough, when ratings were 1-10 people more accurately gave their feelings about an experience. 1-5 started being used to simplify reviews but it really didn’t. It just made them all useless.

[-] Moobythegoldensock@lemm.ee 3 points 1 year ago

1-10 is the same basic system: 9-10 means you’re adequate, 8 means you are worthless.

[-] QuarterSwede@lemmy.world 2 points 1 year ago

8 meant you’re average really. 7 meant you needed to improve drastically.

[-] Moobythegoldensock@lemm.ee 3 points 1 year ago

Nah, most businesses are using the top box score. 9-10 gets 1 point, any other score gets 0 points. Then they add up all the 1s and take it as a percentage of the total. If your percentage isn’t high enough, you get your pay deducted or fired.

8 and 1 count exactly the same: 0 points.

[-] QuarterSwede@lemmy.world 1 points 1 year ago* (last edited 1 year ago)

My point is was, not is. This is pre 1-5 scale, as in years ago.

[-] naught@sh.itjust.works 1 points 1 year ago

I had a product arrive from etsy fairly cheaply packaged and partially nonfunctional until I took it apart and reassembled it. 5 stars for the indie seller tho

this post was submitted on 27 Aug 2023
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