This is way more true than people realize.

AWS sounds amazing on paper and their marketing material is great. Once you get into the nitty gritty though things start to feel like everything is held together with string and chewing gum. Documentation is sparse, and often outright wrong. New services are implemented constantly but there is no one to talk to who can support them or knows anything about them. Features they claim are there simply...aren't.

It does indeed work, but it's a frustrating service to use and it's extremely expensive to boot.