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What was your gateway product to open source?
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Whoever said Linux was hard to use was either a Windows/macOS shill, a Gentoo noob, or said it back in the '90s or 2000s when Linux was mostly quite hard to use.
I just swapped to Linux, and it's harder to use than windows, sort of.
I still can't get one headphone jack to work on my case and my wifi printer/scanner can't be controlled on the printer anymore. Troubleshooting has two modes, a step by step instructions set that either works or doesn't, or highly technical stuff that is above my expertise.
Fair enough. I guess the hardware support can make it tricky.
I think it's both an issue if hardware support and being the little guy.
If Linux wants to be bigger it needs to change it's selling point. People have been conditioned to think of free software as bloated ad-fests by their phones. My wife was asking how I liked Linux and I could only describe apps as the early Android app store where everything was free and generally great.
Calling out Windows for privacy issues doesn't have too much sway. Mostly because the damage is done, people have posted on Facebook and agreed to every tracker, what's one more? Calling out Windows for being slower, showing you ads all the time and taking away features might have more traction.