This is the best summary I could come up with:

After googling HM Revenue & Customs' contact number, BBC journalist Jared Evitts made a phone call which he later found out had cost him £119.

"It was the week my dad had died, so I was actually off work and was making lots of phone calls to various companies regarding his death and pensions and payments," said the 52-year-old.

According to the PSA, while pricing information is available from Bounce Tech, it is easy to overlook due the speed at which it is played on the phone, and because of its lack of prominence on their website - particularly on a mobile device.

The PSA said Bounce Tech operate premium rate numbers costing £3.60 per minute plus the phone company's access charge, and connect customers to organisations including HMRC and O2.

In July, the PSA issued a warning letter to Bounce Tech, explaining the company's pricing information was not clear enough, was misleading, and customers had experienced undue delay while using the service.

It encouraged customers to contact HMRC directly on its 0300 helpline numbers that are "free or charged at the national landline rate".

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