Ok but real advice, people don't deserve IT supports, if I give clear instructions and they don't follow them, it's magically my exclusive fault that their ancient computer had an hardware failure that happens to be completely unrelated to the issue I was tasked with. Please, don't yell at me. My computer, my issues, your computer, your issues. I had experiences that made me this way, ye' old tech wizards in your mighty towers too are at risk of meeting assholes.