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Software isn’t dying, but it is becoming more honest
(www.helenmin.com)
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this post was submitted on 15 Mar 2026
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Programming
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From the title, I expected “AI is killing SaaS, and that’s a good thing”, but it’s mostly about SaaS billing potentially switching from purely seat-based to a mix of seats + a kickback for each instance of valuable they provide to the customer.
So… kinda misleading, but also I’m not convinced that we are headed that direction, and I’m also not convinced we want to head in that direction.
Their example was software that provides qualified leads. Well, if the vendors get $4k/lead, you can guarantee their criteria for “qualified” is gonna be as loose as they can possibly get away with. (Or, what if their customers are okay with low-quality leads, but they don’t want to pay the same tor both?)
It’s that old chestnut: if a metric is important for the success of your business, then for the love of god do not tie a financial incentive to it.
Good ol' Goodhart's law.