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this post was submitted on 05 Sep 2023
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Yeah but if they're not cooperating it's worth it.
I bought a used cell phone from an ebay reseller who claimed a one-year warranty. Within that time, it broke, so I put in for a warranty claim. They said sure, here's your shipping label, we'll send you a refund or replacement. Time goes by, no refund or replacement, no reply to further messages. I contact ebay support and they tell me to do a chargeback. So I do. Bank wants some documentation, I provide everything, they put it through, I get the refund, and no account closure from ebay.
Ebay telling you to do it is different. Try a chargeback on steam or origin and you'll potentially lose your entire game library.