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this post was submitted on 07 Sep 2023
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That certainly helps but my experience working in tech, including on some government projects, suggests a far more pedestrian reason.
A lot of public sector IT really suffers from a "fuck the user" mentality. They know people are mandated to use their shitty software and that they have no competition. The bureaucratic mindset seeps into the software development process and just like the law cannot be questioned by the subjects, the software cannot be questioned by the users. Government IT can not fail, it can only be failed. If the users are having problems it is because they are too stupid to use the software correctly, not because the software has flaws.