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Food safety and theft prevention...
Great so now you get to have your drink prepped from a machine that's never been cleaned by the sweaty, overworked teen behind the counter who's handled everyone's dirty money and cards all day instead of going over to the machine that's never been cleaned and touching the machine that all those same dirty people have touched.
All because McDonald's is worried about saving literally pennies to "food theft" which is just a fancy way of them saying they don't want you getting free refills anymore.
It's just an excuse to squeeze more profit..
They've operated wonderfully and made billions in the decades before this decision. It'll get to the point where corporations won't even try to sugar coat these moves.
"We're removing food wrappers and packaging because we make more money that way" we'll be seeing this in the headlines in the next 5 years.
It started with defaulting to not putting ketchup packets in your bag without telling you, and even now if you ask at the drive thru 50/50 you get it anyways.
Imagine how much waste was generated giving people ketchup packets they might not want and end up throwing away. This sounds like an example of doing the right thing for the wrong reason.