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this post was submitted on 14 Sep 2023
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I wonder if this is a good decision - you have to be very afraid of the publication of this data to pay millions to blackmailers without being sure that they won't be at your door again soon.
I work in the casino industry, our databases are full of ssns, addresses, emails, telephone numbers, birthdates, food/liquor/tobacco/vacation/entertainment preferences, players with lines of credit through us, people cash checks or get cash advances through their credit cards through us so we have that info, through our play history data you can infer habits of where someone is or isn’t at certain times, some casino companies are now offering “cashless/chip less” play which is an app on your phone hooked up to a bank account we set up for you and tie to Experian, etc etc etc
Casinos are essentially banks now, we have fuckloads of secure information and the casino industry hires the cheapest fucktards it can find on purpose to keep profits high. It’s no wonder we’re being targeted, we’re damn juicy targets. Even if IT tries our hardest, we’re handcuffed by cheap management and flat stupid users that fail phishing tests left and right and write down passwords on notepads or excel sheets
So it is because you guys invaded people's privacy by having data you don't even need to operate?
Sounds like a sad excuse.
Much of that we do need to satisfy our regulatory requirements or offer products/services to players. You don’t get to be a big casino company by throwing a bunch of standalone slot machines in a building and having no reward/points program.
Sadly this will probably not change unless attacks become so frequent that paying the ransom is more expensive than hiring competent people and teaching them proper opsec.
It's bound to happen at some point, but I wouldn't hold my breath.
Sadly we’ll never be able to reach proper IPsec to all staff, Kyle in marketing is ALWAYS going to fuck it up because he thinks he’s a big shot who makes great business moves by buying cheap casserole dishes to give to players as gifts. That numbnuts is going to click the obvious scam link every time thinking he just found a new deal
Thanks for that Insight, the last time i was in Vegas was about twenty years ago and i honestly had no Idea why a slot machine has to be online.
We can’t offer player points (that can be used on free play or free food or free hotel stays) without them being online and tracking the level of play on your card
User being phished doesn't leak the company's database though.
I think "user" in this case means "employee". Phishing is by far the most common point of entry.
It does if that user has rights to access those databases, that would be a non-zero number of marketing analysis, p&a, data scientists, IT staff who maintain that infrastructure, etc. The most dangerous one is a compromised IT admin account and from the looks of it that happened to MGM this week
It’s becoming the standard to just pay the ransom. Many large companies have a cybersecurity insurance policy anyways. Plus on the hackers side, they have a reputation to maintain. If word gets out that a specific group isn’t decrypting after payment, they will be less likely to get paid in the future.
This isn’t a crypto locker hack though where you can verify pretty immediately if they’re going to keep their word by them decrypting your data.
In this case the hackers actually physically have the data and are threatening to make it public if you don’t pay.
There’s no way to verify that they will never release it once you pay them. They could just sit on it for years after getting paid and then come back and say pay up again or they’ll release it.
Which is kinda what's happening now!
And this is why you don't negotiate with terrorists.
It also makes you wonder WHO the hackers are.
Are they a national group? A competitor? Another casino?
Or
A foreign government or a foreign entity ... which begs the question ... if it came to light that it was a hostile government ... would it be classified as an act of provocation or even war?
For hacking a casino? A private business unrelated to any US domestic or foreign interests?
Not a chance in hell it would be an act of war. Businesses get hacked by China, Russia, North Korea, and Iran all the time. Hell, China hacked the US Office of Personnel Management and stole the security clearance records for 22 million people in 2015 and even that wasn’t declared an act of war.
If an adversarial government hacking the US military and stealing security clearance records isn’t an act of war, a bunch of rich mobsters having their casinos hacked sure as shit ain’t.
No one is going to war over a casino breach, now if they got Boeing or Lockheed or Raytheon and it’s proven to be the Russian state doing it then there’s a possibility but that would still be unprecedented to start a war over a cyber attack
That, or are very sure that you have deep enough black market connections to shake the thieves down.