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Technology
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Well, at least in terms of information security a lot of progress was made, you just don't tend to hear anything about that. I'd say the 2010s was the time where all that was being put into place, actually.
That exciting early 2000s Internet was unbelievably shitty. Nearly every widely-used protocol was easily exploitable or had massive flaws, hardly any encryption being in place, bad password practices and very little security-awareness among users, very widespread malware, etc.
There's definitely a lot of answers that are looking for a question out there, with lots of corporate greed in play, but I don't think it's quite as grim as you make it out to be.