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How the IT guys see the users (lemmy.basedcount.com)

submitted 1 year ago by witchdoctor@lemmy.basedcount.com to c/programmer_humor@programming.dev

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[-] Lucidlethargy@sh.itjust.works 80 points 1 year ago

If this is a situation you relate with, you might be an arrogant asshole.

I help people all the time with computer related issues, and they love that I do that. None of them give me the stink eye, and I never judge them or think they're idiots for not being specialized in general computing.

[-] Akuchimoya@startrek.website 8 points 1 year ago

I used to provide some user support at a previous job. (It wasn't exactly my job, but people would ask for help.) And it'd be easy to get frustrated, thinking people were stupid or incompetent, but I'd remind myself that being good at computers isn't part of their job, it's part of my job. These people were hired for other areas of expertise. If I had to do take on parts of their jobs, I'd look stupid and incompetent too.

That said... sometimes the level of incomprehension people have really is incomprehensible to me. There's a level where you're reaching wilful ignorance. When I point at something on the screen and tell the person to click on that... and they can't or won't move the mouse there and click on it...

[-] rivalary@lemmy.ca 7 points 1 year ago

There should be a basic level of understanding a skillset when using a computer when using a computer is part of your job. Users shouldn't be required to fix technical issues but they should know the terminology (click the file menu, select properties..., or right-click on your desktop and select an option.

Its amazing how people use these tools daily but never learn how to use them. Imagine using saws, lathes, grinders, etc, but not knowing how to safely use them. It's the same for computers. If you don't know basic safety, you'll infect your work network with malware, encrypt important files with CryptoLocker-type malware, etc. Honestly, companies should force a base-level of competence before allowing users on the network, but a lot of the users causing issues are directors or the CEO.

There should be a computer license, like a driving license, that you need to get before you can operate computers connected to the internet in the modern world.