They are emotional manipulators by trade.

You could say this about literally any big tech company.

Ultimately it's up for humanity to decide what it values most.

A lot of people are sick of BT, but so many are locked into their services and they don't have much capacity to change at the moment, so until that infrastructure for switching evolves it's going to be a while before anything really changes.

It's just as likely though that there are enough people who are indifferent too, which then implies that BT has a higher likelihood of doing what it does.

Too much is happening right now for any real projection to be made. Best we let this settle for a minute.