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Over a quarter of Lemmy users use Sync (based on a poll)
(loot.buckodr.ink)
I did a poll and nearly 30% of the people who voted said they used Sync! It's stayed around that percent the whole time too!
EDIT: Here is the poll I forgot to put this here like five times lol https://strawpoll.com/wby5A21R1yA
That's really not a valid argument for 99% of users. I'm not going to fork FOSS software because I'm an adult and have a full time job. I don't have the time to learn about the inner workings of the software to fix it. Most users are less tech savvy than myself, anyways. Saying "just fork it and fix it to your liking" to the average person is not realistic.
If you're not happy with the software there's a good chance others are also dissatisfied and van make the chage, this happens all the time. Perhaps some of them are children without a full time job and don't mind spending time understanding something ;-) The point I'm making is that the users of the software have an additional option not available to closed source software.