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Matrix 2.0: The Future of Matrix
(matrix.org)
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this post was submitted on 21 Sep 2023
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Technology
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I'm not the best person to ask as I just chat on a few channels in a single server.
There definitely are software projects that run their real-time support through Matrix in the same way others do it through IRC or Discord.
At the same time most servers seem to have a General room (or similar) for off-topic chats.
Peruse the big list of public rooms here. That might give you a sense of it.