this post was submitted on 25 Sep 2023
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Linux: "my users spend half their time troubleshooting"
I can't say I share this experience as I spend a lot more than half my time using Linux watching documentaries on youtube in a web browser. If you are obsessed with personalization I could see this happening, but I happen to prefer using default (as in "possible to consistently re-apply") settings on most things.
Regardless, troubleshooting makes you better at resolving trouble that you didn't bring about on your own, and life is defined by unexpected troubles. It is better to be antifragile than happy!
I guess you're lucky (or much more tech-savvy than me). I tried to switch to linux once many years ago (pre-COVID, which is like ancient times now). It was horrible. Oh, I now need to learn about file systems and NTFS and ext3/4(?) - i guess i’ll try Linux on a separate, old hard drive. Ok, something didn’t work, I now have to figure out what driver wasn’t supported and what I need to download. Great, people on forums are helpful but they’re asking me a bunch of gibberish. Now I gotta figure out this command line thing. Oh cool some people built GUIs for certain stuff so i don’t need to play with the command line, but then the GUI doesn’t work occasionally and now I have to figure out if it’s the GUI that broke or something else. And then at some point I got stuck because of file permissions.
Unlike in Windows where you never need to download drivers. As executable binaries you have no chance of checking. Sometimes from very questionable sources. And actually you can be happy if it's only a driver. Installing random 3rd party tools just to get basic functionality is a thing.
Which also happens for Windows. But rarely. And if they really try... then there are still 10 different answers to a single problem and you have to test which one works for your specific version (no, chosing the most recent one sounds logical but is rarely the answer).
Which in what way is worse then editing random obscure values in the registry? Because it's a window you type in. And in the worst case even the Windows help starts with poweshell nowadays, which is exactly the same.
That's a solveable problem. Unlike in Windows where they put file permissions on top a file system not having them in a weird unintutive way. And don't ever try to change the wrong permission as an administrator as that's simply not allowed. After all you don't own your Windows PC, MS just gratiously allows you to use it.
So, you see... it's all a matter of perspective.
No there’s only ever one answer and it’s “have you tried ‘sfc /scannow’?” But it never works, even if it finds an alleged problem.