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this post was submitted on 07 Jul 2023
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The solution here would be to mandate full symmetry: if you require muliple steps and confirmations to UNsubscribe or cancel, you must have the exact same steps to subscribe too. I think it would fix this problem very quickly
I think one of the worst examples of this assymetry is Microsoft's Xbox Live subscription.
Using your console, you can easily turn it on and activate the subscription with your credit card. Using the very same console, it's literally impossible to cancel - you need to log into a PC.
I already don’t like Microsoft or its products, but how in the Holy Fuck is that legal? You can’t at least use the edge on Xbox for that same functionality?
I had a sub once to something, can’t remember what, but they forced me to call them to cancel.
I recently had to call AT&T to cancel their internet service when I was moving. There's a link on their website that supposedly leads you to an unsubscribe option but in reality it just leads you to a broken page. I mentioned this while on the phone with the agent and he said "yes that's correct you have to call us to cancel" like it was standard procedure.