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this post was submitted on 04 Oct 2023
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Basically. They’re becoming the Comcast of streaming. And Comcast isn’t exactly high on customer satisfaction.
People throw enshittification, but that ain’t it. They’re not screwing their investors. They just don’t have room to grow and need to reorg to survive.
They chose how they wanted to grow. They didn't do it slowly these last few years with quality content and well thought out production time lines. They pumped their platform with more. And more. And more. They chose quantity over quality and that is their choice. It then becomes the choice of the customer of they feel the money is worth it. Simple as that.
They were kind of in a no-win situation for a while with content (either good content that couldn't retain subs or floods of good/bad content that, probably, did retain subs but lowered the bar).
Now that their library at least exists, one would hope they'd shift investment to both UX and diving headfirst into quality to try to compete at some level with Amazon's capex spend. Sure lots of people online didn't like LoTR but it's a flagship example of good use of capital, and the show was highly streamed - Wheel of Time Season 2 being another good, perhaps even better example, given the turnaround from S1.