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https://www.businessinsider.com/walmart-costco-kroger-facing-self-checkout-reckoning-2023-10
Some are finding they still need employees to combat theft, assist with purchases, review IDs, and check receipts.
Praxis
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this post was submitted on 06 Oct 2023
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Funny enough, this generates so many false positives that none of the workers I've seen even bother to check anymore. It's just "Oh, the screen locked up again, I'd better get that"
For minimum wage I'm barely being paid enough to unlock the robot. I'm definitely not being paid to care about theft, and if they wanted me to care about lost revenue they could give me shares in the company so I have an incentive to care.
One time I saw a customer stealing at the self checkout but I wasn’t in a mood to approach them, but I had to configure the machine next to them. Security guy came up to me a few hours later and congratulated me and said he saw me “combatting theft on the camera earlier.”
I never confronted the customer and they left with everything without paying, so I don’t even know what crack that security guy was smoking.
Based
IIRC when I worked retail/grocery you're always told to never engage, but make your presence known (how that will stop someone stealing, I dunno.)
maybe theyll get spookified