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https://www.businessinsider.com/walmart-costco-kroger-facing-self-checkout-reckoning-2023-10
Some are finding they still need employees to combat theft, assist with purchases, review IDs, and check receipts.
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this post was submitted on 06 Oct 2023
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It's weird, I felt this was a trend pre-pandemic (and at least it made sense in the off-hours) but after it really kicked into gear. I almost never see more than 2 checkout lanes staffed at any one time.