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Business owner 'hires' ChatGPT for customer service, then fires the humans (nationalpost.com)

submitted 11 months ago by throws_lemy@lemmy.nz to c/technology@lemmy.world

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[-] mojo@lemm.ee 19 points 11 months ago

You still need to employ some humans as a backup when the AI catastrophically fucks up, but for the most part it makes sense. Not all jobs need to continue to exist.

[-] locuester@lemmy.zip 10 points 11 months ago

Exactly. As the article ends:

Not every customer service employee should worry about being replaced, but those who simply copy and paste responses are no longer safe, according to Shah.

“That job is gone,” he said. “100 per cent.”

this post was submitted on 07 Oct 2023

342 points (96.5% liked)

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