543
submitted 1 year ago by L4s@lemmy.world to c/technology@lemmy.world

Some Walmart employees say customers are getting hostile at self-checkout — and they blame anti-theft tech::When Walmart's anti-theft self-checkout tech alerts an employee of a missed scan, it can cause some uncomfortable situations.

you are viewing a single comment's thread
view the rest of the comments
[-] IrrerPolterer@lemmy.world 149 points 1 year ago

The 'robot' isn't the problem. This design is intentional and human made. Here in the Netherlands self checkout is the norm, even in very small grocery stores. However, it's super easy and not frustrating at all, because the stores TRUST their customers. The self checkout is super simple, you scan a product and put it on your bag, or backpack or whatever you have. No need to weigh the scanned products or anything. Nothing overcomplicated.

Now there are some control measures, but they are designed in a way to not be too intrusive or create unnecessary frustration: First, most places have a gate at the exit that only lets you leave by scamming your receipt (or if you go paperless, you scan your membership card on your phone). Also, some places do random inspection. But that's frustration free too - a worker comes up to you with a hand scanner, scans like four or five random items of yours and leaves. Boom, done.

[-] Thymos@lemm.ee 5 points 1 year ago

Also, some places do random inspection. But that’s frustration free too

Yeah, I'm gonna disagree with that. They've recently ramped up those checks because of increased theft due to inflation. They also scan more items now. After having been checked 4 times in a row and them completely emptying my bag each time, I no longer use the self checkout.

[-] IrrerPolterer@lemmy.world 1 points 1 year ago
[-] Thymos@lemm.ee 1 points 1 year ago

NL as well. Maybe it's because it's a big city, poor neighbourhood, more theft, I don't know, but I'm done with it.

[-] IrrerPolterer@lemmy.world 1 points 1 year ago

Sounds frustrating, sorry to hear that

[-] Thymos@lemm.ee 1 points 1 year ago

Thanks, it really was. I had happily used the self-checkouts for years before that, so it's a real shame.

load more comments (1 replies)
load more comments (1 replies)
load more comments (22 replies)
this post was submitted on 14 Oct 2023
543 points (97.7% liked)

Technology

59436 readers
1498 users here now

This is a most excellent place for technology news and articles.


Our Rules


  1. Follow the lemmy.world rules.
  2. Only tech related content.
  3. Be excellent to each another!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, to ask if your bot can be added please contact us.
  9. Check for duplicates before posting, duplicates may be removed

Approved Bots


founded 1 year ago
MODERATORS