Im not sure its so much learned helplessness as, and I know this will be an unpopular opinion here, I don't want to understand how it all works behind the scenes.

"Learned helplessness" isn't meant as an insult, it's just a way to describe... well, this. The idea that the internet is too complicated and you'll never understand it so don't bother trying. This is not the fault of the "normie masses" but rather society not treating digital competence as a necessary skill. Society has many more complicated systems like law, finance, insurance and property that people can still navigate!