Dukaan lays off 90% of support staff after introducing AI chatbot for customer support (www.moneycontrol.com)

submitted 1 year ago by L4s@lemmy.world to c/technology@lemmy.world

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Dukaan founder and CEO Suumit Shah revealed that 90% of the company’s support staff has been laid off after the introduction of an AI chatbot to answer customer support queries.

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[-] swrdghcnqstdr@lemmy.ml 2 points 1 year ago

often times it will get actual documented solutions wrong too. this is an example of the same type of concept implemented in the MDN

this post was submitted on 11 Jul 2023

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