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this post was submitted on 02 Nov 2023
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Thanks for the walkthrough. I haven't decided whether I am going to pull the trigger or just return the equipment so this may help.
It’s worth trying, even if you think you’ll end up cancelling anyhow. The last time I had to deal with them, they dropped my monthly bill from $150 to $80 for their highest speed broadband, and now I get roughly 1gb download speed for $80/mo. (eta in case it’s not clear: that wasn’t based on hypothetical sale prices; I’d been paying $150/mo out of pocket for half the speed; I now pay $80/mo for double the speed I had been getting.)
Your results will probably vary – I have 25 years of uninterrupted customer loyalty to leverage. (eta: not like I have a choice where I live, it’s them or dial-up, but their international agents don’t know that lol).
🤞
e: also if you follow this blueprint, let us know if it works. I didn’t come up with this pattern, but it did work for me.